What we collect and why
We collect your mobile number, email and identity documents when you open an account so we can verify age, comply with local requirements where they apply, and prevent duplicate registrations. Payment data — your Touch 'n Go eWallet, Boost or GrabPay transaction references — are logged
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to match deposits to your balance and process withdrawal requests. We record your device type, IP address and browser to detect unusual login patterns and block unauthorized access attempts. Session cookies remember your language preference and keep you signed in; analytics cookies show us which game
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categories get the most traffic so we can adjust the lobby layout. Support messages you send via live chat or email are stored with your account ID so agents can pick up previous conversations without asking you to repeat the issue. We do not sell your
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data to third parties; everything we collect serves account operation, payment reconciliation or security. Access to personal records is limited to staff who handle verification, payment approval or fraud investigation. Data retention follows regional norms where the service is available; inactive accounts may be archived after
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a period of no activity, and you can request deletion by contacting support with your registered email. Where local law imposes specific data-protection obligations, compliance depends on whether those laws apply to the region from which you access the platform. This policy updates occasionally to reflect
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new payment methods, security practices or regulatory guidance; continued use after an update means you accept the revised terms.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.